FAQ - Frequently Asked Questions - Post-Sales

Got a question? It's probably answered here.

FAQ - Post Sales

Below are common post-sales questions. If you have not yet purchased the short url script, then go to FAQ - Pre Sales.

I've lost or forgotten the admin area password, how can I reset it?

Login to your hosting control panel and load your database via phpMyAdmin.

Browse the table named 'users' and find the row with username 'admin'.

The current password is set within the 'password' column but it's encoded in MD5 format. To create, go to this site:


Enter a new password and click 'Encode String'. Copy the new MD5 hash into your 'password' column and click 'Save'.

You should now be able to login to the admin area using the new password.

How can i change the css & images for the theme?

Edit anything within the themes/v3/ folder and it'll update your site. All the css, js, images etc are within this folder.

Where I can edit the contents of the emails?

Email contents can be amended within the translations part of the admin area. Search for 'email' and you'll see them listed.