Customer Support

We pride ourselves in our high customer support levels.

Customer Support

We pride our business in the high support level we offer for our PHP scripts. We're a UK registered company, with real offices on the South of England and full time staff dedicated to development and customer support. See below for the detail of what support is included with your purchase.


  • Quick email support for 1 year.
  • Access upgrades, bug fixes, and code patches for 1 year.
  • Unlimited access to the support forum
  • Very proactive release process. See our release history for more information.
  • Feel free to contact us if you have any questions.

Script Hosting Requirements:

Latest Forum Posts

Hi, the API isstill not working, the last answer by Support 10 days ago, Extended Support, seems to be just a word here. I can not really get my website up and running, because without a working API i ... more

Hi, Can you please tell us what files were affected on this version? This way the people who has custom changes can narrow down the need to search for changes in all the files. ... more

My logs report this query to be slow (+60 seconds). [code:3ibgmhsr] SELECT COUNT(id) AS total, shortUrl FROM shorturl WHERE status='active' GROUP BY shortUrl ORDER BY visits DESC LIMIT 10 [ ... more

I have changed the way I redirect URLs have so I've decided to change to Interstitial Ads. However, when the "Interstitial Ads" load up, the links I have added (1 per line) do ... more

[img:30oupmqe][/img:30oupmqe] I'm getting this error. I've been checking through the .htaccess files, config files, etc. I' ... more

Hello I have a problem it is not possible to convert text Forgot Password? Into another language is not alanlgisih and I didn't find the solution ... more

My site settings are all over the place with dozens of entries with the same value (see attachment) it goes on and on up to 256 entries !!!! How can I fix it ? Regards ... more

I can't create any URL's, keep getting the message "There was a problem creating the short url, please try again later." How can I Fix it ? Regards ... more

Hello, I encounter a serious problem with sending and receiving email, in fact it does not. I can not use SMTP. To ensure that the problem does not come from my hosting, I tried with a php script and ... more

I have a simple question about additional url domains. I'am happy that the short url script allow me to add some additional url domain, but how to make the home page of additional domain not redi ... more